Refund & cancellation policy

Digital cards

Digital cards and their add-ons are delivered immediately after payment, so they are not refunded once paid. You can switch designs and update the content free of charge at any time.

We do refund when:

• you were charged twice for the same order; or
• the card can't be used because of a fault on our side that we can't fix.

Photobooth rental

• The deposit is non-refundable — it holds your date against other bookings.
• If you need to change the date, the deposit can be moved once to a new date if we're still free. Tell us as early as you can.
• If you cancel, anything paid beyond the deposit is refunded.
• If we have to cancel, you get a full refund of everything paid.
• If the event can't go ahead for reasons beyond anyone's control (for example a government order), we'll move the booking to a new date.

How refunds are made

Refunds go back to the original payment method through Stripe, usually within 5–10 working days, and a credit note is issued. To ask for a refund or a date change, email us at sales@sepanjanghayat.com with your receipt number.